COMPLAINTS PROCEDURE

Online Store www.euro-messer.de

I.Identification of the Merchant

1.1.This Complaints Procedure (hereinafter also referred to as the “CP”) governs the legal relations between the company

Business name: E-K s.r.o.
Registered office: Kokšov-Bakša 207, Valaliky 044 13, Slovak Republic

Registered in the Commercial Register of the Municipal Court Košice, Section Sro, Insert No. 30561/V
Company ID: 46812008
Tax ID: 2023592956
VAT ID: SK2023592956
Bank account: SK9783300000002700301807

The Seller is a payer of value added tax

(hereinafter also referred to as the “Seller” or “Merchant”) and every person who is a Buyer of products offered by the Seller on the Seller’s Website and who acts in the position of a consumer within the meaning of further provisions of the General Terms and Conditions published on the Seller’s Website and applicable laws defining a consumer under the valid legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection, Act No. 40/1964 Coll. Civil Code as amended, with the exception stated in point 4.4 of this Complaints Procedure, which regulates the legal relationship between the Merchant and the Buyer who does not act in the position of a consumer.

1.2.The Seller’s email and telephone contact details are:

Email: info@euro-knife.com
Tel.: +421948340558

1.3.The address for sending complaints, withdrawal from contracts, requests for remedy or submission of other initiatives is:

E-K s.r.o., Kokšov-Bakša 207 Valaliky 044 13 Slovak Republic

II.Basic Provisions

2.1.This Complaints Procedure regulates legal relations between Buyers who are consumers and the Merchant.

III.Exercise of Rights Arising from Liability for Defects

3.1.The Buyer may exercise rights arising from liability for defects only if the defect has been notified to the Seller without undue delay, no later than within 24 months from taking over the item. If the defect is not notified within this period, the rights arising from liability for defects shall expire.

IV.Liability for Defects

4.1.The Seller is liable for any defect that the sold item has at the time of delivery and which appears within two years from delivery of the item.

4.2.If the subject of purchase is an item with digital elements for which digital content is to be supplied or a digital service is to be provided continuously for an agreed period of time, the Seller is liable for any defect of the digital content or digital service that occurs or appears during the entire agreed period, but at least for two years from delivery of the item with digital elements.

4.3.In the case of a used item, the parties may agree on a shorter period of the Seller’s liability for defects than in paragraphs 4.1 and 4.2, but not shorter than one year from delivery of the item.

4.4.The warranty period for products where the Buyer does not act in the position of a consumer is 6 months, unless another warranty period has been agreed in another manner.

V.Rights Arising from Liability for Defects

5.1.If the Seller is liable for a defect of the sold item, the Buyer has the right to have the defect removed by repair or replacement, the right to a reasonable discount from the purchase price or the right to withdraw from the purchase contract.

5.2.The Buyer may refuse to pay the purchase price or its part until the Seller fulfills the obligations arising from liability for defects, unless the Buyer is in delay with payment of the purchase price or its part at the time of notification of the defect.

5.3.The Buyer may exercise rights arising from liability for defects, including the right under point 5.2, only if the defect has been notified within two months from discovering the defect, no later than within the period specified in points 4.1 to 4.3 of this Complaints Procedure.

5.4.The exercise of rights arising from liability for defects does not exclude the Buyer’s right to compensation for damage caused by the defect.

VI.Notification of Defect

6.1.A defect may be notified at any establishment of the Seller, to another person of whom the Seller informed the Buyer before conclusion of the contract or before sending the order, or by means of distance communication to the registered office or place of business of the Seller.

6.2.If the Buyer notified the defect by postal shipment which the Seller refused to accept, the shipment shall be deemed delivered on the day of refusal.

6.3.The Seller shall provide the Buyer with written confirmation of the notification of the defect immediately after the defect has been notified. The Seller shall state in the confirmation the period within which the defect will be removed in accordance with § 507 paragraph 1 of Act No. 40/1964 Coll. Civil Code as amended. The period must not exceed 30 days.

6.4.If the Seller refuses liability for defects, the reasons for refusal shall be communicated to the Buyer in writing.

VII.Removal of Defect

7.1.The Buyer has the right to choose removal of the defect by replacement of the item or repair of the item.

7.2.The Seller may refuse removal of the defect if repair or replacement is not possible or would require disproportionate costs.

7.3.The Seller shall repair or replace the item within a reasonable period free of charge.

7.4.The costs of taking over the item shall be borne by the Seller.

7.9.The Buyer has the right to a reasonable discount from the purchase price or may withdraw from the purchase contract without providing an additional period pursuant to § 517 paragraph 1 of Act No. 40/1964 Coll. Civil Code as amended if:
a) the Seller did not repair or replace the item,
b) the defect persists despite repair,
c) the defect is of a serious nature,
d) the Seller declared that the defect will not be removed.

7.14.After withdrawal from the contract, the Seller shall return the purchase price to the Buyer no later than within 14 days from the day of return of the item.

VIII.Liability for Defects of Digital Performance

8.1.The Merchant is liable for any defect of digital performance for a period of two years.

IX.Liability for Defects of Service

9.1.The Seller is liable for any defect of a service for a period of two years.

X.Final Provisions

10.1.This Complaints Procedure forms an integral part of the General Terms and Conditions.

10.2.This Complaints Procedure is valid and effective as of the date of publication 10.02.2026.